professional experience

Cielo SA (2022)   |   Product Designer

🙋🏻‍♀️ Product Designer at Onboarding tribe, working with the accreditation flow

✅ Responsible for all design process, using the triple diamond method

✅ Responsible for all design process at the squad, using the triple diamond method

✅ UX research, user interviews and usability tests

✅ Blueprint, user's journey and web flows (desktop and mobile)

✅ Workshops with stakeholders for brainstorming e prioritization

✅ Prototypes (wireframes and high fidelity) with Figma

✅ Responsible for discovery to delivery and metrics follow-up with the dev team after design handoff

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Dootax (2019 - 2022)   |   UX Designer

🙋🏻‍♀️ UX Designer responsible for creating the UX team and design processes

✅ UX projects management

✅ User's journeys, web flows and service blueprint, mapping every impact in user's experience

✅ Planning and monitoring satisfaction surveys (NPS, CSAT)

✅ Metrics and usability goals definition (SUS, CES)

✅ Low, medium and high fidelity prototypes (Figma)

✅ Usability tests with users (Maze)

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Dootax (2019)   |   Content Producer

🙋🏻‍♀️ Content Producer (For users)

✅ Support materials for users

✅ Product flows documentation

✅ Videos and step-by-step tutorials in the software 

✅ Development Release Notes structuring for users

✅ Automatization of onboarding process for new clients

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Grupo Rái (2018 - 2019)   |   Content Producer

🙋🏻‍♀️ Content Producer for social media

✅ Online content prodution (social media, video scripts and others)

✅ Content management for different platforms (Facebook, Linkedin, Instagram e YouTube)

✅ Account responsible (fintech and health clients)

✅ Monthly content planning and schedule